Terms & Conditions

Effective Date: July 9, 2026

1. Acceptance of Terms

Welcome to Glow House Lights (“Company,” "Glow House",“we,” “our,” or “us”). By accessing or using our website, requesting a quote, scheduling an appointment, purchasing products or services, or otherwise interacting with Glow House, you agree to these Terms and Conditions.

If you do not agree with these Terms, please do not use our website or services.

2. Services

Glow House provides permanent exterior architectural lighting installation, maintenance, repair, and related products and services.

Services are subject to:

  • Property inspection

  • Material availability

  • Scheduling availability

  • Local building requirements

  • HOA restrictions

  • Weather conditions

  • Final written agreement

Website information does not constitute a binding offer.

3. Estimates

All estimates are:

  • Free unless otherwise stated

  • Valid for the period listed on the estimate

  • Subject to change after inspection

  • Based upon information available at the time of the estimate

Additional work requested by the customer may require a revised estimate.

4. Scheduling

Installation dates are estimated.

Glow House is not responsible for delays caused by:

  • Weather

  • Supplier delays

  • Material shortages

  • Utility issues

  • Acts of God

  • Circumstances beyond our control

5. Payments

Payment terms are outlined in each customer’s installation agreement.

Unless otherwise agreed:

  • Deposits are due upon acceptance.

  • Final payment is due upon completion.

  • Late payments may incur fees permitted by law.

Glow House reserves the right to suspend warranty service on delinquent accounts.

6. Customer Responsibilities

Customers agree to:

  • Provide safe access to the property

  • Obtain any required HOA approvals unless otherwise agreed

  • Remove obstacles preventing installation

  • Notify Glow House of underground utilities or hidden hazards

  • Ensure pets are secured during installation

7. Warranty

Warranty coverage is governed by the written warranty provided with each installation.

Unless specifically stated otherwise:

  • Warranty applies only to Glow House-installed products.

  • Damage caused by abuse, accidents, unauthorized modifications, weather events, power surges, or acts of God is excluded.

  • Labor coverage, if any, is limited to the written warranty.

8. Intellectual Property

All content on this website—including:

  • Logos

  • Images

  • Graphics

  • Videos

  • Text

  • Software

  • Marketing materials

is the property of Glow House and may not be copied or reproduced without written permission.

9. Website Use

Users agree not to:

  • Attempt unauthorized access

  • Upload malicious software

  • Interfere with website functionality

  • Submit false information

  • Use the website for unlawful purposes

10. Communications

Glow House Lights offers optional SMS communications to customers and prospective customers who provide the appropriate consent.

Types of Messages

Depending on the consent provided, messages may include:

Responses to customer inquiries and estimate requests

Appointment confirmations and reminders

Consultation and estimate follow-ups

Installation scheduling and service updates

Promotional offers, special announcements, and marketing messages

Consent

Customers may opt in to transactional and customer-care text messages through a separate, optional consent checkbox on our website forms.

Customers may independently opt in to marketing and promotional text messages through a separate, optional marketing consent checkbox.

Agreeing to receive marketing text messages is not a condition of purchasing any goods or services. Submitting a form or providing a phone number alone does not constitute consent to receive marketing text messages.

Message Frequency and Charges

Message frequency varies based on customer interactions, appointments, service activity, and applicable promotional campaigns.

Wireless carriers are not liable for delayed or undelivered messages.

Message and data rates may apply.

Opt-Out and Support

You may opt out of SMS communications at any time by replying STOP to a message. After opting out, you may receive a final confirmation message.

No further SMS messages will be sent unless you subsequently provide valid consent or as otherwise permitted by law.

For assistance, reply HELP or contact Glow House Lights at (479) 448-2040.

Privacy

Mobile opt-in information and SMS consent records are handled according to our Privacy Policy.

For more information, please review our Privacy Policy at https://glowhouselights.com/privacy-983746.

11. Third-Party Links

Our website may contain links to third-party websites.

Glow House Lights is not responsible for their content, privacy practices, or policies.

12. Limitation of Liability

To the maximum extent permitted by law, Glow House shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of our website or services.

Our total liability shall not exceed the amount paid for the services giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Glow House and its owners, employees, contractors, and affiliates from claims resulting from:

  • Your misuse of the website

  • Violation of these Terms

  • Violation of applicable law

14. Governing Law

These Terms shall be governed by the laws of the State of Arkansas.

Any disputes shall be resolved in the state or federal courts located in Arkansas.

15. Changes

Glow House may modify these Terms at any time.

Updated Terms become effective upon posting.

16. Contact

Glow House Lights

Email: [email protected]

Phone: (479) 448-2040

Hours

Mon - Sat: 8:00 am - 8:00 pm

Sun: CLOSED

Call

(479) 448-2040